Privacy Policy

1. About This Privacy Policy

This Privacy Policy applies to information collected through:

• The Meisio website and Platform;
• User accounts and registration;
• AI Designer and AI-powered design tools;
• Smart Estimate and project estimation tools;
• Style Quiz and personalization features;
• Contact and enquiry forms;
• Customer support and communications;
• Project-related interactions;
• Marketing and promotional communications, where applicable;
• Uploaded project images, photographs, and design materials; and
• Other Meisio services that link to this Privacy Policy.

This Privacy Policy should be read together with our Terms of Use and any other notices presented to you when using particular Meisio services.

2. Information We Collect

2.1 Information You Provide Directly

Depending on how you use Meisio, we may collect information such as:

• Name;
• Email address;
• Phone number;
• Account and authentication information;
• City or project location;
• Property type;
• Number and type of rooms;
• Interior design preferences;
• Preferred design styles;
• Approximate project budget;
• Project requirements and renovation requirements;
• Preferred project timeline;
• Messages submitted through our chat or support features;
• Information submitted through contact and enquiry forms;
• Images, photographs, floor plans, or other files you upload;
• Information provided during project enquiries; and
• Other information you voluntarily submit through the Platform.

2.2 Account Information

If you create a Meisio account, we may collect and store information associated with your account, including your name, email address, phone number, authentication information, profile information, and relevant account activity.

2.3 Design and Project Information

When you use our design and estimation tools, we may collect information about your project, including:

• Room type and property type;
• Room dimensions or specifications you provide;
• Design style preferences;
• Furniture, material, and colour preferences;
• Budget information;
• Renovation requirements;
• Design references;
• Floor plans;
• Photographs of rooms or properties; and
• Other information necessary to provide the requested service.

2.4 AI Tool Inputs and Outputs

Meisio provides AI-powered features that may process information submitted by you to generate design concepts, visualizations, recommendations, floor-plan-related outputs, text responses, or other results.

Depending on the feature you use, your inputs may include text, images, room information, design preferences, and project requirements.

2.5 Information Collected Automatically

When you access the Platform, certain technical information may be automatically collected, including:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Pages and features accessed;
• Date and time of access;
• Referring pages;
• General usage information;
• Error and diagnostic information; and
• Information reasonably necessary for security and operation.

3. Cookies and Similar Technologies

Meisio may use cookies, local storage, pixels, analytics technologies, and similar technologies to operate, secure, and improve the Platform.

Essential Technologies

These technologies may be necessary for authentication, account sessions, security, user preferences, and essential Platform functionality.

Functional Technologies

These technologies may remember preferences and settings to provide a more personalized experience.

Analytics Technologies

Where enabled, analytics technologies may help us understand how users interact with the Platform, which features are used, how pages perform, and where technical issues occur.

Marketing Technologies

If we use advertising, remarketing, or similar technologies, those technologies may process information about interactions with the Platform in accordance with applicable consent and privacy requirements.

Where consent is required, we will provide appropriate choices before using non-essential cookies or similar technologies.

You may also control cookies through your browser settings. Disabling certain cookies may affect some Platform functionality.

4. How We Use Your Information

We may use personal information for purposes including:

• Providing the services and features you request;
• Creating and maintaining your Meisio account;
• Authenticating users;
• Generating interior design concepts and visualizations;
• Providing AI-assisted design services;
• Generating estimates based on information you provide;
• Understanding your design preferences;
• Responding to enquiries and customer-support requests;
• Managing project-related enquiries;
• Improving the Platform and our services;
• Testing and developing new features;
• Detecting and preventing fraud, abuse, and security incidents;
• Diagnosing technical problems;
• Complying with applicable laws and legal obligations;
• Enforcing our Terms of Use;
• Protecting our rights, property, users, and services; and
• Sending promotional communications where permitted and, where required, based on your consent.

5. AI and Automated Processing

Some Meisio features use artificial intelligence and machine-learning technologies.

When you use an AI feature, information you submit may be processed by Meisio and by third-party technology providers that support the relevant feature.

These technologies may be used to:

• Generate interior design concepts;
• Generate or modify visualizations;
• Provide design suggestions;
• Analyze design preferences;
• Generate text-based responses;
• Assist with project estimates; and
• Provide other AI-powered functionality.

AI-generated results are provided as design assistance and may not always be accurate, complete, or suitable for construction, engineering, electrical, plumbing, architectural, legal, or other professional purposes.

Where an output is used for an actual construction or renovation project, it should be reviewed by an appropriately qualified professional.

6. Third-Party Service Providers

Meisio may use third-party service providers to operate and provide parts of the Platform.

Depending on the services enabled, these providers may include:

• Supabase — authentication, database, storage, and related infrastructure;
• Google Gemini / Google AI services — AI-related processing where enabled;
• Hugging Face — AI model inference and related AI functionality where enabled;
• Cloud hosting, storage, security, analytics, and infrastructure providers;
• Communication and notification providers; and
• Other service providers reasonably necessary to operate Meisio.

Third-party providers may process information on our behalf for the purposes for which they have been engaged.

The actual providers used by Meisio may change as the Platform develops. Where appropriate, additional information may be provided through the relevant service or notice.

7. Sharing of Information

7.1 Service Providers

We may share information with vendors, contractors, and technology providers that help us operate the Platform and provide our services.

7.2 Project and Design Services

Where necessary to provide a service you have requested, we may share relevant project information with designers, personnel, contractors, or service partners involved in fulfilling your request.

7.3 Legal and Regulatory Requirements

We may disclose information where required or permitted by applicable law, regulation, court order, governmental authority, or legal process.

We may also disclose information where reasonably necessary to protect our rights, property, users, or services; investigate suspected fraud or abuse; detect security incidents; or enforce our Terms of Use.

7.4 Business Transfers

If Meisio is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

8. International Processing and Transfers

Some third-party technology and infrastructure providers used by Meisio may process or store information outside India.

Where personal information is transferred outside India, Meisio will take steps required under applicable Indian law and applicable contractual or organizational safeguards.

9. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Depending on the service, these measures may include:

• Access controls;
• Authentication mechanisms;
• Secure transmission where appropriate;
• Database security controls;
• Monitoring and logging;
• Backup and recovery procedures;
• Security reviews;
• Restricted access to personal information; and
• Other reasonable safeguards appropriate to the processing.

No method of transmitting or storing information over the internet can be guaranteed to be completely secure.

If we become aware of a personal data breach requiring notification under applicable law, we will take the steps required by applicable law and regulations.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide requested services;
• Maintain your account;
• Complete or manage a project or enquiry;
• Maintain appropriate business records;
• Comply with legal and regulatory obligations;
• Resolve disputes;
• Prevent fraud and abuse;
• Enforce agreements; or
• Protect our legitimate business interests where permitted.

When personal information is no longer required for these purposes, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law and our internal retention practices.

11. Your Privacy Rights

Subject to applicable law and the conditions prescribed under applicable regulations, you may have rights concerning your personal information, including the right to:

• Request information about personal data processed by us;
• Request correction of inaccurate or incomplete personal information;
• Request erasure of personal information where applicable;
• Withdraw consent where processing is based on consent;
• Request information regarding the manner in which your personal information is processed;
• Raise a grievance regarding our processing of personal information;
• Nominate another individual to exercise applicable rights in the event of death or incapacity, where provided by applicable law;
• Request other remedies available under applicable Indian law.

12. How to Exercise Your Rights

To make a privacy-related request, contact us at:

Email: hello@meisio.in

Please provide sufficient information for us to understand your request and, where necessary, verify that the request relates to you.

We may decline or limit a request where permitted or required by applicable law.

13. Withdrawal of Consent

Where Meisio relies on your consent to process personal information, you may withdraw that consent by contacting us at:

hello@meisio.in

Where the Platform provides a direct method for managing a particular consent or preference, you may also use that method.

Withdrawal of consent may affect our ability to provide certain features or services where the relevant processing is necessary for those features.

Withdrawal will not affect the legality of processing carried out before the withdrawal.

14. Accuracy of Information

You are responsible for providing accurate and up-to-date information when using Meisio.

If your personal information changes or you discover that information associated with your account is inaccurate, you may request correction or update of the information by contacting us.

15. Children's Privacy

Meisio's services are not intended to be used by children in circumstances where applicable law requires parental or guardian consent unless the required consent and safeguards have been obtained.

We do not knowingly seek to collect personal information from children in violation of applicable law.

16. Third-Party Websites and Services

The Meisio Platform may contain links to third-party websites, applications, or services.

If you access a third-party website or service, that service will operate under its own privacy policy and terms.

Meisio is not responsible for the privacy, security, or data practices of third-party websites or services that are not operated by us.

17. Communications and Marketing

We may contact you regarding your account, security, authentication, requested services, estimates, enquiries, project-related communications, changes to our services, and other important service-related matters.

Where permitted and where required, we may also send promotional communications about:

• Interior design services;
• Offers and promotions;
• Events and campaigns;
• New features;
• Products or services; and
• Other Meisio updates.

You may opt out of promotional communications using the unsubscribe mechanism provided in the communication or by contacting us at hello@meisio.in.

Opting out of promotional communications will not necessarily stop essential service-related communications.

18. User-Uploaded Images and Project Materials

Some Meisio features allow you to upload images, photographs, floor plans, reference images, or other project materials.

You are responsible for ensuring that you have the necessary rights or permissions to upload and use such materials.

You should avoid uploading information that is unnecessary for the service, particularly sensitive personal information belonging to yourself or another individual.

We may process uploaded materials to provide the feature for which they were submitted, including AI-powered design generation, visualization, analysis, estimation, or related services.

Uploaded materials may be stored temporarily or associated with your account where necessary to provide the relevant service.

19. AI-Generated Images and Content

Images, designs, recommendations, estimates, and other content generated through Meisio's AI features may be generated using automated systems and third-party AI technologies.

AI-generated content may contain inaccuracies, omissions, or unexpected results.

You should independently review AI-generated content before relying upon it for construction, renovation, procurement, engineering, or other real-world decisions.

Meisio does not guarantee that an AI-generated design, estimate, measurement, or recommendation will be accurate or suitable for a particular project.

20. Fraud, Security and Abuse Prevention

We may process technical and account information to detect, investigate, and prevent:

• Unauthorized access;
• Fraud;
• Abuse of our Platform;
• Attempts to circumvent security controls;
• Malicious activity;
• Spam;
• Security incidents; and
• Other activity that may harm Meisio, our users, or third parties.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, data-processing practices, legal or regulatory requirements, or other operational requirements.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

Where applicable law requires additional notice or consent for material changes, we will provide such notice or obtain such consent.

We encourage you to review this Privacy Policy periodically.

22. Grievance Redressal

If you have a concern, question, complaint, or grievance regarding the processing of your personal information by Meisio, you may contact us at:

Where possible, please include "Privacy Grievance" in the subject line and provide sufficient information for us to investigate the matter.

We will handle privacy-related grievances in accordance with applicable law and our applicable grievance-redressal procedures.

23. Contact Us

If you have questions about this Privacy Policy, our data processing practices, or your personal information, please contact us: